FAQs about Sidemen Clothing Returns and Refunds

All orders placed on or after November 11th 2022 will be eligible for our Christmas Returns Policy. You will have between then & January 15th 2023 to return or exchange unwanted goods.

Any items returned after January 15th will be treated as per our standard returns policy.

Want to return an item(s) for a refund? We accept refunds on items that are in their original condition within 14 days of the order arriving at your shipping address.

Want to return an item(s) for an exchange? We accept exchanges on items that are in their original condition within 30 days of the order arriving at your shipping address.

We do not accept any returns on orders or items that are sent back to us outside of these timeframes, this may result in your order/item(s) getting sent back to your original shipping address.

We aim to issue your refund within 5 working days of having received the order/item(s).

All items are inspected upon return, to be eligible for a refund/exchange all items should be sent back to us in their original condition, unwashed and not damaged. Items that come with a tag attached cannot be returned if the tag has been removed. (e.g. SDMN Two Tone Tech Slides should be returned with the original shoe box and the SDMN Colour Block Hoodie should be returned in the barcoded zipper bag).

Returned orders are the customers responsibility until they reach us, so please ensure that parcels/packages are sealed and packed correctly to ensure they do not get damaged in transit.

We advise that any returned items are sent back via tracked delivery to ensure the safety of your parcel.

With regards to exchanges:
  1. If the returned item is of lesser value than the item you wish to exchange it for, you will receive a full refund for the item returned and will then simply need to place a new order for the new item.
  2. If we do not have your desired size in stock, then we will email you to let you know and you will be refunded.

Orders which are sent back for a refund/exchange will require a returns form enclosed in the parcel. This can be downloaded/printed from the bottom of this subsection by clicking the ‘Download Our Returns Form’ button.

If you do not have access to a printer please use a plain piece of paper and copy all contents of the returns form so that our returns team can deal with your request accordingly.

Returned orders are the customers responsibility until they reach us, so please ensure that parcels/packages are sealed and packed correctly to ensure they do not get damaged in transit.

We advise that any returned items are sent back via tracked delivery to ensure the safety of your parcel.


DOWNLOAD OUR RETURNS FORM

We do not cover the costs of returning/exchanging items, unless they are deemed faulty with proof of the fault/damage provided to us via email prior to the return. All returns should be paid for by the customer.

We aim to process returns and exchanges within 5 working days of having received the order/item(s) however, during busy periods this may take a little longer.

Yes, you still have a right to return your order regardless of which payment method is used at checkout.

If you paid for an order in full using only a gift card, this amount will be returned to the gift card to use again on another purchase.

If you paid for an order using both a gift card and card/PayPal, your refund is applied to the gift card first until it reaches the full amount, then the rest of the refund is applied to any other payment method.