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FAQs about Sidemen Clothing Orders
Once you have placed your order you will be directed to an order confirmation page. This will contain your order number, within 30 minutes you should receive your order confirmation email. Once our warehouse team has packed your order ready to be collected by DPD/Royal Mail/DHL you will receive your shipping confirmation email, this will contain your tracking link. Please be aware that updates on your tracking link can take up to 24 hours to show so please sit tight.
The following payment methods are accepted on our website:
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Diners Club
Once you place your order you will receive an order confirmation email, this confirms that your order is on our system and ready to be processed. Over the coming days you will then receive your shipping confirmation email which includes your tracking link. You will receive this once one of our packing team has processed your order and prepared it for dispatch. Tracking links will begin to show updates within 24 hours of your shipping confirmation email landing in your inbox. If you do not see these emails in your main inbox be sure to check your junk and spam folders as they may have been misrouted.
If your cart total is equal to or over the amount needed to qualify for free shipping (£120 Domestic/£200 International), the free shipping option will be unlocked at checkout. However, you need to ensure that you select the 'Free Shipping' option else you may automatically be charged for shipping. Due to the platform we use, we cannot code 'Free Shipping' to be automatically selected.
Please be aware that orders will have to be above the totals of £120 domestic and £200 even once a discount code has been applied to an order so bear this in mind when compiling your order.
Orders can and will be refunded if they are flagged by our system as being potentially fraudulent orders. The most common reason is that customers place an order using a proxy internet connection or a VPN. Any orders placed using a proxy internet connection will automatically be flagged and will be refunded.
We are very sorry to hear that you have received a faulty item. To get this sorted as quickly as possible, please email our team over at support@sidemenclothing,com and provide the following information:
- Your full name
- Your order number
- The product name(s)
- Clear photos of the faults or incorrect items (If incorrect please provide photos of the sizing on garment tag and any barcoded bag)
If an item that you have purchased previously has been reduced in price, then sadly we are unable to refund the difference. As an online business our prices change in accordance with trends, customer demand and stock availability.
Please feel free to return the item for a full refund and then re-order the item at its markdown price, however it must be returned in accordance with our returns policy. Please note, we cannot guarantee product availability.
If you place an order and realise that you have ordered the wrong sized item or made a mistake with the shipping address, email us ASAP. We recommend reviewing all details before checkout and getting in contact with us to amend any mistakes/typos as we will not be liable for any orders which have been marked as delivered with incorrect addresses provided. Either use the customer contact form on this page or send an email to the support team at firstname.lastname@example.org and the team will do what they can to get your changes amended before your order is shipped.
Once your order has been cancelled, refunds may take approximately 5-10 business days to appear in your account. Please note that processing times can vary between banks.
If you’re unable to place an order, it may be that there is an issue with some of the information entered at checkout. This can include:
- Your card details
- The billing address
- The security code (CVV) on the back of your card
- Incorrect address information
- Unable to ship to the address provided - please refer to Why Can’t My Order Be Shipped To My Address?
If you have checked all these and you are still having issues, it may be your bank preventing your order from going through. We recommend contacting them directly for further information.
If you have received an error message, please contact our customer service team detailing the issue and they will be able to provide you with further assistance.
If we are dealing with your request/enquiry, could you please reply to emails via the same email thread as it will help us solve any problems you may have MUCH faster.
On our Contact page, please include your order number in your message to ensure that your request can be dealt with as quickly as possible, please also provide us with all relevant information based around your request/enquiry as this will help us to resolve this as quickly as we can.